Shipping policy
SHIPPING WORLDWIDE
♥ FREE on all orders
Packages take an estimated 8-15 working days to arrive. (Handling time, Saturday, Sunday or bank holidays are not included)
Please note, that during holiday periods, shipping times may increase significantly, due to system volume.
INTERNATIONAL SHIPPING STATUS:
Although many packages are still arriving on a normal delivery timetable, there is potential that international packages may be delayed in transit.
Please note that as the COVID-19 situation develops, international delivery speed and availability is variable and subject to change quickly. As part of COVID-19 prevention measures, some countries have limited available shipping options or have halted inbound shipping all together.
Government regulations may prevent us from shipping your order on time. We are working to implement contingency plans and will send your order as soon as possible. If you encounter any issues with your order, please contact our customer support team here or at info@urbangalbrand.com and we will be happy to assist.
If ordering multiple items, you may receive more than one package and/or receive one package before another.
Most of the orders are sent to you from our warehouse in China with a reputable courier from the destination country.
UNITED KINGDOM (New Brexit regulations)
20% VAT paid at checkout / No extra duties to pay upon entry
* Duties/GST/Taxes is NON REFUNDABLE once your parcel has shipped *
TRACKING
- All items are shipped with tracking available.
- Please allow 5-7 days for your tracking to show in the courier's tracking system.
- If you have a question about tracking a particular order, please contact us at info@urbangalbrand.com
*Please do not send more than one message, as this back-logs customer service response time. We will let you know when your order(s) is shipped.
Thank you for your understanding and continued support. We love, and appreciate each and every one of you.